Privacy Policy

This Privacy Policy explains how AAZOUZ HOLDING SL collects, uses and protects personal information when you use our website, guest app, shop and related guest services.

Who We Are

AAZOUZ HOLDING SL provides accommodation, guest services and related digital services for guests and customers.

Contact: chafik@aazouz.com
Website: https://www.aazouz.com

Information We Collect

Depending on how you use our services, we may collect:

• Reservation details, such as booking number, apartment, arrival and departure dates.
• Guest details, such as name, email address, phone number, country and communication preference.
• Messages you send through the guest chat or contact forms.
• Service and shop order details, including selected products, delivery information and order status.
• Device and push notification tokens when you enable notifications.
• Technical information such as IP address, browser, device type, pages visited and timestamps.
• Location information only when you choose to use location-based shop or delivery features.

How We Use Information

We use personal information to:

• Manage reservations and guest access.
• Provide arrival information, Wi-Fi details, invoices and guest support.
• Send important notifications about your stay, chat messages or orders.
• Process service and shop orders.
• Improve security, reliability and user experience.
• Meet legal, accounting and administrative obligations.

Push Notifications

If you enable notifications, we store a device token so we can send important messages about your reservation, chat or service order. You can disable notifications at any time in your device settings.

Location

Location is used only when you actively allow it, for example to check whether delivery is available or to help determine a delivery address. We do not continuously track your location.

Sharing Information

We do not sell personal information. We may share information only when needed with service providers that help us operate our systems, process communication, deliver services, comply with legal obligations or protect our rights.

Data Security

We use reasonable technical and organisational measures to protect personal information, including secure connections, access control and restricted administration access.

Data Retention

We keep personal information only as long as needed for reservations, service delivery, accounting, security and legal requirements.

Your Rights

You may request access, correction or deletion of your personal information, subject to legal and administrative retention requirements. To make a request, contact us at chafik@aazouz.com.

Children

Our services are not directed to children. Reservations and service orders should be managed by adults.

Changes

We may update this Privacy Policy from time to time. The latest version will always be available on this page.